Category Archives for "Communication"

How To Stop Holiday Conflicts

It is such a common problem; families can ‘fight’ around holidays. I suppose among the most common things moms say (especially with family members who are older and just visiting) is, “Can’t we get along for just one day?”

I want to share an idea you can experiment with as you approach holiday gatherings; but first, let’s think about conflict. What is conflict? Well, it’s when two people disagree…but in particular, they are each attempting to persuade or convince one another about their own view. Almost without exception this comes down to one word; OPINION.

Liberal/Conservative, homeschool or not, religious views, and ideas about health or parenting…all these things are dry brush for the fire of fighting. Of course, if other people weren’t so stupid, things would be fine 😉

So, what do you do? Good communication follows Steven Covey’s thought to ‘First Understand, then Be Understood’. I’ve found something even better is to First Understand, then Disagree. It is powerful because it really targets the disagreement. How often are people disagreeing about things they agree about because they are assuming something about the other person’s view? All the time.

Here’s the experiment— Give up your opinions for one day. Instead, why not simply seek to understand someone else’s view without offering your opinion? Here’s how it might look,

  1. A person makes a statement like, “The President’s an idiot,” or “Religion is the cause of all the problems in the world.”
  2. If you disagree, don’t start there. Instead ask, “How so?” or “What do you base that on?”
  3. Next, repeat back to them what you understand they are saying with an additional, “Is that right?”
  4. Repeat #3 (after they say more) until they say, “Yes, that’s it.”
  5. Finally, thank them for sharing and tell them something like, “I’m going to think about that.”

No, you don’t get to explain why they are wrong or where their ‘facts’ are off-base. You simply want to create an environment to hear their own thinking. In my experience, people will often tweak their own view as they express it out loud.

As we teach in our communication course (and in our book, GLAEN), it takes two to say yes, and one to say no. If you don’t argue your opinion, there simply can’t be an argument.

It’s only for one day and it gives you the opportunity to practice the virtue of careful and sincere listening. I think you’ll pleasantly be shocked at what a listening environment will do. Here are a couple of final suggestion:

  1. Print this article out (or forward it) and give it to anyone you think will be willing to try the experiment with you.
  2. After a few days of reflection, feel free to write them a letter about how you appreciated the conversation, and then tell them some countering thoughts you’ve had since then. A letter can be read over-and-over without interruption or escalation.

Of course, your family and friends may never have conflict (but I doubt it).In the meantime, Happy Holidays!

Dr. Fred Ray Lybrand

P.S. Notice – This is how we talk to small children (we listen).

The Real Reason We Have Communication Problems

Most of us think communication is difficult because we don’t know how to say it right. Except for the problem of the curse on communication (see Genesis 11), the REAL REASON is about our behavior, even more than our words. Here’s a quick explanation that could change everything!

Fred Ray Lybrand​​

Homeschoolers: It’s a Time in History to Learn to Communicate


The essential point of communication is to AIM AT MEANING. Most of the mess we are in comes from others ‘telling people’ what they mean, rather than finding out for sure. This short video explains the problem and what to change for the better.

Off to learn,

Fred Ray Lybrand

I’d love to hear your comments or answer your questions

Educational Trump Card: More Important Than the 3 Rs?

There is definitely something even more important than the basics…that is, there is one thing that will have as marked an impact on how educated (and articulate) a person will be.

I’m a big fan of the basics, so I’m not saying scratch them…but your student will get so much less without this strategy included in his world.

I can look at my own life, and with all the ways my dad may have failed me (in theory), he succeeded gloriously here.  Also, I think all the kids would admit we did OK on this one too!



I hope this spurs you on to add this as an intentional part of your parenting and education.


Fred Lybrand

The Secret to Stopping Conflict (Once It Starts)

Though I’m writing this on Christmas Eve Day, the same principle applies anytime. Holidays are especially given to conflict when family’s get together because we tend to easily punch each other’s buttons (they know our buttons because they installed them!). Now, to stop conflict dead in its tracks, we need to understand how it works. Of course, I mean ordinary conflict between individuals (I’m not trying to talk about the Middle East here). Basically, this diagram, if you can imagine it getting multiplied, explains a common cycle:

Bear in mind that this can be either IMAGINED or REAL, but for the cycle to work it must be PERCEIVED. Either way, someone feels blamed and defends herself, which then comes across as blame, which leads to the other person defending himself. Feel free to mix up the hims and hers in this example.

The game escalates until a final meltdown or someone walks off. Maybe they come back later and apologize, but what if you could just stop it when it’s happening?​

What else contributes?

What to do makes sense once you know one more thing: SPLITTING

Splitting is also known as black-and-white thinking or all-or-nothing thinking, which simply means we can tend to decided that someone/something is 100% wrong or evil (or right or good). While it goes hand-in-hand with certain personality disorders, it is also something we can all do. Long term cultural and national conflicts use this tendency. Examples include, “All Jews/Blacks/Whites/Arabs/Mexicans/Americans/Rich/Poor/Republicans/Democrats are evil.”

While this is lame and irrational, it still can capture someone in the moment. If you are thinking the other person is 100% wrong, then you won’t have much of a path ahead except to ‘fix’ them as the evil source of blaming you, true?

What Do You Do?

The key is to snap out of the black-and-white thinking AND chill-out the sense of blame. Sounds easy, huh? ;-)Here’s what you do: SHOW A LITTLE RESPECT or APPRECIATION. When there is still respect/appreciation in play, then no one can really look at things in an all-or-nothing-you’re-blaming-me way. Here’s how you do it:

1. FIRST, tell the person something you appreciate related to the conversation (yes, you have to mean it!)2. SECOND, tell the person whatever else you want to say

I’ve found you can also mediate well in this manner. You describe what you appreciate in one person (and what you are concerned about / disagree with), then you repeat it for the other person. A professor of mine named Norman Geisler taught us to list what was ‘good’ about the other point of view BEFORE we gave our arguments against it. Great approach!

So, here is how it might sound.

“I appreciate that you are staying in the conversation and want to resolve it, but I’m frustrated that I can’t finish my thought without being interrupted.”

“I appreciate that you care so deeply for racial equality, but I don’t see how you are considering both sides of the debate.”

“I really respect your talent for debate as a means of understanding the issue, but it doesn’t seem you are open to someone sharing new information.”

Obviously you may need to run at this a few times, but you’ll find that if you FIRST keep sharing something you respect or appreciate related to the conflict of the moment, then things will most often calm down. Of course, with humans nothing works all the time! What this does tend to do is to get it out of the black-and-white-blame loop because you are reaching toward their heart with something good.

Off to learn,

Fred Ray Lybrand

P.S. This approach works even better if you and the other person can both agree to communicate with appreciation or respect before sharing the point of disagreement.